CInspector is an easy to use online service that allows you to test your website classification system standalone cost efficiently and effectively. This is how it works:
Upload your information architecture, define tasks and answer items, set up preferences (language, company logo etc.), specify the instructions and sent out the test link.
All user actions are tracked: Selecting answer items, moving backward//forward in the category structure, number of attempts, skipped tasks, comments, time to complete.
Check the overall and individual task results: Whats tasks worked well? What (alternative) paths did the users take? What were the user actions in every step of the correct clickthrough(s)? How much time did they need? How many attempts did they make? What did the users say about the overall findabilty? And much more..
Consider intranets or "informational" web sites (big organizations, large companies or public authorities) with a narrow and deep hierarchical backbone: When it comes to a large amount of content, it is a fundamental issue to get the labels and the category structure right.
When you are interested in one of the following issues, CInspector is the right choice:
Tree structures or taxonomies are by far the most prevalent structures of today's Web sites. A welldesigned hierarchy is the foundation of almost all good information architecture. Subdivisions and parentchild relationships are simple and familiar and can therefore be easily adapted to the user's mental model of the site structure. They give the users a feeling where they are, where they came from and where they can navigate to.
Like the search, navigation can make or break a website. The best information in the world is no good if the user can't get there. With CInspector, you can evaluate the findabilty within your categories, taxonomy or sitemap. The results of the remote test provide insight into how users locate categories and help to identify critical classifications or ambigious labels. Statistics show how long users need for a task, what navigation paths (breadcrumbs) they have chosen and more. Qualitative feedback collected through text input forms help to get subjective user opinions about what works and what not.
With CInspector, you can focus on browsing a hierachical navigation system and thus enhance the overall navigation experience. Keep in mind that "real" user browsing behaviour has to be tested holistically with a visual interface including search, teasers, contextual links, inline navigation and much more.
"CInspector helped us attain statistics for senior sponsors supporting what we assumed. The statistics provided were very comprehensive and overall easy to understand."
"CInspector is quick and easy to set up and could provide you with invaluable insight how your users navigate information."